Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 22 August 2026

The most important thing — please read this first.
All of Solutions Academy’s courses, test series and study material are digital. Test series question papers can be downloaded the moment the payment goes through. Once a file has been downloaded, that order cannot be refunded — because what you were buying has already reached you.

Below is exactly when you get your money back and when you do not.

1. You get a FULL refund — in these cases

WhenWhat you get
The money was taken but no order was createdFull refund
You were charged twice for the same thingOne payment refunded in full
You paid but got no download link, and the fault was ours Either the link, or a full refund — your choice
Our mistake sent your money to the wrong product We move it to the right product or refund it in full
We cancelled the batch or never started itFull refund

2. You do NOT get a refund — in these cases

  • The question paper file has already been downloaded
  • You got access to a video course and watched a class
  • Your answer sheet was checked and returned
  • “I changed my mind”, “I did not get the time”, or “I bought it somewhere else”
  • You scored low in the exam or did not pass
  • You gave a wrong email or mobile number
  • You shared the content with someone else or broke the rules
  • You do not want one subject out of a combo pack (a combo is sold whole)
  • The validity has ended

3. Cancelling an order

  • Before you download the file: it can be cancelled, with a full refund.
  • After you download the file: it cannot be cancelled.

4. Part refunds

Normally there is no part refund. In special situations — serious illness, or a major accident — we may decide at our own discretion. For that, talk to us on 7340417328. This is a favour on our part, not your right.

5. How to ask for a refund

  1. Message us on WhatsApp at 7340417328, or email solutionsacademyofcommerce@gmail.com
  2. Send these three things: your order number, the number or email you paid from, and the reason
  3. We will talk to you and tell you our decision
  4. If the refund is approved, the money goes back to the same place it came from — the same card, UPI or bank account, through Razorpay. Depending on the bank, this can take a few days.

There is no refund in cash or into a different account.

6. About answer sheet checking

  • If you think the checking is wrong, tell us within 7 days of getting the checked copy — we will look at it again, free of charge.
  • After a second look the marks can go up or down. There is no separate refund for this.
  • If our mistake means your copy was never checked at all, you get the money for that sheet back.

7. If we are late

We try to send the checked copy back within 3 working days. If we are very late and the reason is not on your side, talk to us — we will either check it straight away or refund the money for that sheet.

8. Contact us

Solutions Academy
4th Floor, Vishwakarma Complex, Near BioScope Mall
Sikar, Rajasthan

Phone / WhatsApp: 7340417328
Email: solutionsacademyofcommerce@gmail.com

This policy is in addition to your rights under India’s Consumer Protection Act, 2019, not in place of them.